• Unopened, factory-sealed stock items may be returned within 30 days of the invoice date.
• Credit will be applied to your account for approved returned items.
• If a refund is requested to a credit card, a 5% restocking fee will be deducted.
• Contact ITS to obtain a Return Authorization (RA) number before returning any product. Write the RA number on the shipping label, not on the box.

Return freight responsibility:

• ITS will provide a prepaid return shipping label if the return is due to:
  - A defective product
  - An order entered incorrectly by an ITS sales representative
  
• The dealer is responsible for return freight if the return is due to:
  - Ordering the wrong item
  - Ordering an incorrect quantity
  - Ordering products that are no longer needed

• Special order items are non-cancelable and non-returnable, except in cases of manufacturer-approved defects reported within 30 days of receipt.
• If a special order item is found to be defective, it may be returned in accordance with the manufacturer's return guidelines.
• Contact your Sales Representative to obtain a Return Authorization number.
• Some manufacturers may require additional steps, such as obtaining a case number, before authorizing a return.
• ITS will provide a prepaid return shipping label for approved defective special-order returns.

Software licenses, subscriptions, activation keys, and other digitally delivered products are non-cancellable and non-returnable once ordered or issued.

• Defective items may be returned within 30 days of the invoice date, subject to manufacturer guidelines.
• Contact your Sales Representative to obtain a Return Authorization number.
• ITS will cover return shipping costs for approved defective merchandise.
• Note that certain manufacturers may require additional steps, like obtaining a case number, before accepting a defective item return. To access the manufacturer's contact list, please click here.

• Contact your Sales Representative before returning drop-shipped merchandise.
• All drop ship returns are subject to manufacturer approval.
• Return freight responsibility will be determined based on the reason for the return and the manufacturer's policies.